DELIVERY & RETURNS
SHIPPING & DELIVERY
SHIPPING & DELIVERY
All orders made on the Black and Gold website are dispatched from Belgium. We aim to get all orders out on the same day; however, due to volumes this is not always possible. Tracking numbers, if applicable, are included in dispatch confirmation emails.
Delivery will be in around 2-3 working days for Benelux, other in around 1 week (working days.)
Black and Gold cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following:
Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
Also on the FAQ page:
I can’t track my order:- Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at email@example.com
Depending on the service used to return your item(s), it can take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.
We’ll notify you by email once the return has been processed.
Head to our Returns Portal here
- Enter your order number (e.g. #12345) and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.
- Select which item(s) you are returning and why.
- Confirm your original delivery information (amend if needed).
- Select the method you’ll be returning your order by (you will also see your nearest drop-off point).
- You may be prompted to download a returns label – simply attach to your parcel and take to your nearest drop-off point. Your return payment will take place at the drop-off point.
*Please note to return your package in between 14 days, counting from your delivery date.